FREQUENTLY ASKED QUESTIONS
WHAT IS OUR QUALITY LIKE?
All our pieces are individually handmade, without any molds. That means we pay careful attention to the way each piece is created to deliver perfection. All of our pieces are made from sterling silver or gold-filled to ensure high quality. You can trust that our jewelry is top of the line and we can not wait for you to experience that for yourself!
WHAT IS GOLD FILLED?
Gold-filled is solid gold overlaying a base metal which gives it the appearance of a high karat gold piece of jewelry. Even with daily wear, you can wear our jewelry up to 10 years without it tarnishing, rubbing off, or losing color. Not to be confused with gold plated which is "dipped" and will wear off rather quickly. We use 14k gold filled to give you long-lasting jewelry.
HOW DO I CARE FOR MY EMMA JANE JEWELRY?
Preserve your jewelry as much as possible by avoiding cosmetic products, chemicals, and water. Store your jewelry in a cloth bag to keep it cool and dry. If cleaning is needed, use warm water and mild soap detergent and pat dry. Finish your piece off with an Emma Jane polishing cloth.
HOW DO I HAVE MY PIECE REPAIRED?
We want every piece you have to live for a lifetime! Go to our Returns & Exchanges page and fill out the information provided. Our team will be in contact with you shortly after.
HOW DO I PLACE A RETURN?
We want you to be satisfied and exceptionally happy with you Emma Jane Jewelry. However, you do have 30 days to return or exchange your piece. Go to our Returns & Exchanges page and fill out the information provided. We will send you a shipping label for you to ship back to us!
HOW LONG DOES SHIPPING TAKE?
Every piece of Emma Jane Jewelry is handmade specifically for you. Due to each piece being custom made, please allow 5-7 business days for production, and shipping will immediately follow which may take up to 7 days based on your location.
DO YOU DO CUSTOM ORDERS?
Yes, we do! Please fill out the information under our Contact Page and our team will be in contact with you to design your customized jewelry just for you!